Frequently Asked Questions

1. What is Minute Transfer?
2. Who can use Minute Transfer?
3. Why should I use Minute Transfer and how is the transferred credit used?
4. How much does it cost?
5. What amounts can I top-up?
6. Why am I charged a secure online processing fee?
7. How quickly do the credit and the SMS get to the phone?
8. Will the credit still get through if the phone is roaming?
9. How do I Know that my family member or friend have received the credit?
10.What payment cards can I use at your site?
11. How secure is the Minute Transfer service?
12. How do I view my account details and previous top-ups?
13. What can I do if I sent the credit to the wrong number by accident?
14. Why is my payment/credit card not being accepted at your site?
15. Why do you ask for my personal details and email address?
16. Why can I only have one account with Minutetransfer.com?

Minute Transfer allows you to send mobile phone credits and other innovative form of remittances to your loved ones directly from the internet and approved Minute Transfer outlets. Minute Transfer lets you make secure transfers directly into a recipient's prepaid mobile account.

• Anybody with access to the internet and a credit or debit card. Cash customers can use approved Minute Transfer outlets.

Minute Transfer is the most convenient, affordable, secure, easy way to transfer credit to your friends and family abroad. It is available 24/7 from our website. The credit you send is received instantly and your friend or family member can use this however they like.
Another good reason is via the website you can register as many family and friends as you want. From this account you can set dates and specify the amount of transfers to your loved ones. The transfers are done automatically on the dates chosen. You don't have to lift a finger. You can change these details at anytime. You can review your transaction details and have access to online customer service.

Select the amount you have to pay then click the link beside your selection to find out how much airtime will be received by the person to whom you are sending credit. Before you pay you will be told the total amount that is due for the credit you are sending and also details of any other charges. These charges will include our bank, credit card companies (Visa and MasterCard) and our secure online processing company.

You can choose from fixed amounts of € 10,€ 15, € 20 or € 25.

This represents part of the charges which we must pay in order to process your card as safely and securely as possible online.

Recipients will usually receive their mobile phone credit within seconds. Both sender and recipient will receive confirmation of the transaction.

The credit is delivered to the phone account wherever it is in the world. The confirmation message is also delivered wherever the phone is in the world.

You will be sent SMS notification of all successful transfers. Your family member or friend will also receive an SMS telling them that you have sent them a top up.

You can currently use VISA and MasterCard.

Minute Transfer is committed to the highest standards in data security and privacy. All sensitive information submitted on the Minute Transfer website is protected by high levels of SSL encryption and stored on secured servers in Monaco. Credit or debit card details are encrypted and stored on secured servers by our payment service provider approved by BNP Paribas. That means all details passed to us are safe and secured data.

When you log into your account online, you can view your personal details, payment details, and previous transactions (online only). You need your username and password to log in and view your account. Previous online top-ups are listed under transaction history. Please note this will only show top-ups that were processed online.

All transactions are final. Once the credit is sent to a phone number, it is available for use immediately; hence it cannot be refunded or removed from the phone again.

There are lots of different reasons that your card may not work at our site. The most common is because your bank will not allow us to process the particular card and you should contact them to understand why not. We also limit the number of attempts that you can make with your card; checking back in a few days may resolve this issue.

We need these details for security reasons to verify your identity. We may also need to send you important notifications and other information about the service from time to time.

Minute Transfer has a very strict set of privacy and security policies to protect our customers – this means that each user and payment card holder must use their own account and only use one account. If you attempt to use more than one account you will be locked out forever.