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1. Customer Satisfaction
All our employees contribute to our customers' satisfaction, even if they are
not in direct contact with them. Enhance the value of the service provided to
customers is a key element in all the decisions taken by Minute Transfer.
2. Simplified procedure to open
an account
You can open an account at any time, without subscription obligation-free in
a few clicks. Once your account is open, a confirmation by e-mail and SMS will
be sent to you.
3. Adapted Topups
Because we are aware of the specific expectations of each of our customers,
we have developed a range of services suited to your budgets.
4. Quick procedure of transfer
Minute Transfer has been designed to facilitate the navigation of its users.
You can make your online transactions 24 hours x 7 in a fully secured environment.
5. Security payment
In order to guarantee maximum security during your online purchases on Minute
Transfer website, we selected the solution "MERCANET" of BNP PARIBAS,
which implements encryption techniques according to the various European regulations.
The protocol used is SSL (Secure Socket Layer), which enables encryption to verify
the integrity of messages and authentication servers. This solution is the most
reliable one and the most prevalent globally on the Internet.
6. Methods of transfer
We propose four methods of Transfer
:
> Online by credit card : Visa & MasterCard
>
Online by PayPal
>
Automatic bank transfer
>
At our outlets
7. A positioning price/service
Optimized prices with our strategic partnerships for the services of security
and data transfer (Bank secured link, interconnections to operators).
8. Validation of the
payment
The transfer of credits to beneficiaries occurs at validation of payment: a
receipt from the bank BNP PARIBAS is sent for each transaction with a proof
of your order per Minute Transfer.
In the case of impossibility to top up a mobile, you will be informed in real
time and the credit card will not be charged.
9. Instantaneous Top up
The transfer of credits to the recipient is taken into account from the validation
of payment. Recipients will usually receive their mobile phone credit within
seconds. The Credit is transferred instantly to the prepaid account and both
sender and recipient will receive confirmation of the transaction by SMS.
10. Country destination
We inform regularly our customers on our site of the arrival of new operators
partners and new destinations that are served.
11. Customer service
If you have a question or if you are looking for accurate information, you can
contact our customer service, but you will find also our FAQ section that takes
up the most frequently asked questions to our customer service.
12. Confidentiality
Minute Transfer takes appropriate measures to ensure the protection and confidentiality
of personal information and treats in compliance with the provisions of the
Law n°78-17 of January 6, 1978, related to data processing and freedoms.
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